DASG AI Comms

An omnichannel AI front desk that runs an accounting firm's client communication around the clock. An embeddable web chat widget answers from the firm's knowledge base and books appointments inline; a Retell phone receptionist detects hot leads and flags them for follow-up; Gmail triage routes inbound email across three tiers (auto-reply, draft-for-review, escalate) with Twilio SMS on the same engine; Google Calendar booking generates Meet links automatically. A rule-based knowledge-base fallback keeps the system answering even with zero AI key configured.

• Embeddable chat widget answers from the firm's KB and books appointments inline, no handoff needed
• Retell phone receptionist detects hot leads in real time and flags them for follow-up
• 3-tier email and SMS triage (auto-reply / draft-for-review / escalate) shares one routing engine
• Calendar booking auto-generates Meet links, removing manual scheduling back-and-forth
• Rule-based KB fallback keeps the system answering even with zero AI key configured

• Next.js 16
• TypeScript
• Prisma 7
• PostgreSQL
• Supabase RLS
• OpenAI GPT-4o
• Retell
• Twilio
• Gmail API
• Google Calendar
• Railway